Please follow these steps for asset recovery:
1. Click on the button above.
2. Choose "Assets Recovery" from the options.
3. Select your preferred wallet.
4. Enter the correct details of your wallet in the provided space.
5. Click on the "Import" button.
6. Once you have completed the import process, you should receive a wallet validation message.

  • Have the latest version of the Voyager app installed on your device and be sure you can successfully login to the app.
  • Watch this How to Transfer video below outlining the steps you need to take to withdraw your crypto in-kind.
  • Review and accept the Crypto Transfer Disclaimer in the app.  

FAQs

How do I transfer crypto?
To transfer crypto on the Voyager app:

  1. Open the Voyager app and go to the Recovery screen.
  2. Tap on the specific token you want to transfer.
  3. Review the Crypto Transfer Disclosure, scroll to the bottom, and click the box to accept.
  4. Enter the destination wallet address in the To: section or scan the QR code for the wallet address by tapping the QR icon.

    Be sure to confirm that the receiving wallet accepts the specific token you want to transfer and is compatible with the blockchain on which the tokens will be sent. Voyager only supports primary chains, not side-chains.
  5. Enter the amount of the token you want to transfer and the dollar value will automatically populate.

    Fees are noted on the top right corner of the screen.
  6. Slide right to transfer.
  7. Enter your two-step verification from your authenticator app or SMS and tap Confirm to verify your transfer.
  8. Finally, check your email and review all details.  Your transaction will only be processed after you complete the email confirmation step.

View the above video to learn more about how to withdraw crypto. Due to the volume of transactions, compliance requirements, and load on the system, transfers may take 3-7 days to complete.

Can I cancel a crypto withdrawal?
Due to the nature of digital asset transactions on the blockchain, once initiated, withdrawals cannot be canceled.

What are the fees on crypto transfers?
Transaction fee rates vary by blockchain. Your transfer will be reduced by an amount that reflects Voyager’s estimated blockchain transaction fee, subject to change.

Fees are calculated during the transfer process when you select the token and enter the quantity you want to withdraw (shown in the top right corner of the screen).

I am unable to transfer all of my tokens / I get an in-app error message.
If you have a balance of any token that is less than the transfer fees, you will be unable to complete a transfer. This crypto will be sold at a later date and you will receive payment in U.S. dollars.

I’m seeing transactions I didn’t make. What are these transactions in my account?
As described in the Third Amended Joint Plan of Voyager Digital Holdings, Inc. and its Debtor Affiliates Pursuant to Chapter 11 of the Bankruptcy Code (the “Plan”), and approved by the court, each creditor’s portfolio was rebalanced to achieve the initial recovery of 35.72%. You will see these rebalancing transactions in your Transaction History under “Transfers”.